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New challenges, big opportunities.

Once a market with only a handful of players, the contact center software industry has exploded into a multi-billion dollar marketplace with over 150 cloud-based vendors. This dramatic growth and shifting market trends have flipped the entire industry upside down.

Struggling to innovate and showing signs of technological weaknesses, established vendors are finding new cloud-based platform providers to be fierce competition. But, new vendors are also showing shortcomings in terms of service reliability, security, and a true omni-channel solution.

As the dust begins to settle, new marketplace leaders will emerge. The top spot will ultimately belong to those vendors who offer the strongest solution to the market’s biggest challenges (reliability, security, and omni-channel).

Get 12 pages of the DMG Cloud-Based Contact Center Infrastructure Market Report.

We believe so strongly in the quality of the research and its potential impact on your contact center that we’re giving you 12 pages of the report - for free.

By reading this report you will learn:

  • Cloud Contact Center Trends
  • Cloud Contact Center Challenges
  • The Future of the Cloud Contact Center marketplace

Your guide to the changing marketplace.

Backed by thousands of hours of research, DMG’s comprehensive report, The Cloud-Based Contact Center Infrastructure Market Report, has earned the reputation as the ultimate guide to the cloud-based contact center marketplace.

Featuring industry trends, predictions, challenges and detailed information on key vendors, it’s an essential resource for every contact center executive and manager.

DMG is a vendor-independent contact center and back-office advisory and consulting firm that provides strategic guidance to enterprises, vendors and the financial community.