29 Key Takeaways

Download the key takeaways

See the top 29 tactics and takeaways from the how-to guide for better call center coaching.

About the key takeaways

Don't have time to digest our full ~10,000-word guide on managing your call center? No problem. Nail down the best coaching methods in minutes.

Glide through this abbreviated guide for a quick win to make you more productive. Learn practical tactics to develop your agents, use your time as a manager effectively, and give and ask for feedback in a matter of minutes.

In this guide you’ll learn:
  • How to shift your priorities from individual contributor to leader.
  • Why coaching your agents is crucial to being a good manager.
  • How your agent’s experience and state of empowerment impact your CX.
  • Tactics to lock in your team’s purpose, deliver actionable coaching, and create a culture of feedback.