Structure your 1:1s (fueled by coffee and conversation)
Download the guide below
Managers control 70% of the factors that determine how engaged their employees are.
That means, your contact centers’ efficiency truly boils down to the relationships your managers are creating with their agents.
Send this 52 question guide over to your managers and supervisors to help them grow relatedness and connection in 1:1s.
In this guide managers will learn:
- How to set the tone for a 1:1 that will empower your agents;
- What to talk about (and what to avoid!);
- Four themes that motivate agents (and why those themes matter)