Sharpen vs Genesys Cloud Comparison

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See how Sharpen gives you access to out-of-the-box contact center solutions that can be tailored to your business needs — all in a few clicks.

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About the Competitive Features Report

We dug into the features from our competition and put them into a clear, concise grid so you can make an educated decision when you’re evaluating contact center solutions. See how Sharpen compares to Genesys in a feature-by-feature breakdown.

Sharpen outperforms the competition in five key areas:
  • Reduced risk with a financially-backed 99.999% platform uptime SLA;
  • A money-back guarantee promising you a 5-15% improvement in agent efficiency;
  • A centralized single queue view for your agents to make their experience better (meaning your customers get a better experience, too);
  • A true cloud-native, omnichannel platform (not just a multi-channel solution) that lets agents move between channels seamlessly and omnichannel reporting;
  • A dedicated CSM assigned to your account for the life of your contract.