About the Competitive Features Report
We dug into the features from our competition and put them into a clear, concise grid so you can make an educated decision when you’re evaluating contact center solutions. See how Sharpen compares to our most frequent competitors in a feature-by-feature breakdown.
Sharpen outperforms the competition in five key areas:
- A reduced risk with a true, financially-backed, 99.999% platform uptime service level agreement.
- More global data regions than with any other provider
- A centralized, single queue view for your agents to make their experience better – translating into higher customer satisfaction.
- The only cloud-native, omni-channel platform – not just a multi-channel solution.
- An agent-first mentality for quality and ease-of-use in product development, which enhances both agent performance and empowerment.