Download Your Competitive Features Report
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About the Competitive Features Report
We dug into the features from our competition and put them into a clear, concise grid so you can make an educated decision when you’re evaluating contact center solutions. See how Sharpen compares to Genesys in a feature-by-feature breakdown.
Sharpen outperforms the competition in five key areas:
- Reduced risk with a financially-backed 99.999% platform uptime SLA;
- A money-back guarantee promising you a 5-15% improvement in agent efficiency;
- A centralized single queue view for your agents to make their experience better (meaning your customers get a better experience, too);
- A true cloud-native, omnichannel platform (not just a multi-channel solution) that lets agents move between channels seamlessly and omnichannel reporting;
- A dedicated CSM assigned to your account for the life of your contract.