“Omnichannel” is one of those words (like “personalization” and “big data”) that’s quickly earned a spot on the CX buzzword Bingo card. It’s overused and (often) abused. But at the heart of every great member experience is an interaction that’s easy to navigate for your members and your MSRs. Did you know nearly 70% of members are interacting with their credit union through more than one digital channel each week? And, of those, almost 60% of them are also showing up to your branch.
What are you doing to implement a secure and smooth omnichannel experience? And, how does a new omnichannel process impact your MSRs?
Join us on December 5th for a free webinar to learn what steps to take when implementing a successful omnichannel experience - from technology to people. MNet’s Veronica Stauffer and Jeremy Drinkard will chat with our Murph Krajewski to detail a seven-point plan for a successful omnichannel experience.