Disjointed systems and a slew of interfaces in your contact center does not equal omnichannel. Lori Bocklund is guiding a discussion to rethink your omnichannel ecosystem for a better customer and agent experience.
Let’s get real. While omnichannel is undeniably every contact center manager’s aspiration, yours may feel more like a Rubik’s Cube. You know doing it right can unlock a multitude of benefits—more empowered agents, happier customers, lower costs. But you’re stuck with disjointed systems, multiple interfaces, siloed analytics, separate reporting and more.
This isn’t the omnichannel we were promised.
Not to fear, Lori is here! Lori Bocklund of Strategic Contact has 25+ years of experience working with people like you. She’s intimately familiar with the pressure you’re feeling to add digital channels while trying to improve service levels and keep agents happy.
Lori will engage in a rousing discussion with Murph Krajewski of Sharpen Technologies that promises to turn a long thought about concept on its head. They’ll help you get your Frankenstein of a system on track with a new approach that delivers value beyond just adding the next channel.
You’ll never think of omnichannel the same way again.