As member expectations change, how you measure their experience must shift, too. Veronica Stauffer and Jeremy Drinkard are guiding a discussion to rethink your credit union’s member experience KPIs to improve satisfaction (and retention) in the digital age.
Almost 80% of financial services executives think their industry is going to change considerably over the next four years because of digital business trends. As operational strategies change, what KPIs will you watch to make sure your member experience remains a competitive differentiator?
Join us on September 12th for a free webinar to future-prep your KPI measurements. Discover how capturing and analyzing the right data can have a significant impact on your member experience and satisfaction. MNet’s Veronica Stauffer and Jeremy Drinkard will chat with our Murph Krajewski on what data to collect, how to analyze it, and then what actions you can take to create a ridiculously good member experience.