Let's get real. While omnichannel is undeniably every contact center manager's aspiration, yours may feel a bit more like a Rubik's Cube. You know doing it right can unlock tons of benefits - more empowered agents, happier customers, lower costs. But you're stuck with disjointed systems, multiple interfaces, siloed analytics, and separate reporting.
This isn't the omnichannel we were promised.
In this 30-minute webinar, industry expert Lori Bocklund, of Strategic Contact, dives in on what steps you can take to improve your omnichannel experience. She's intimately familiar with the pressure you're feeling to add digital channels while trying to improve service levels and keep agents happy.