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ON-DEMAND WEBINAR

Wanna Achieve Omnichannel Nirvana in Your Contact Center? Unthink it!

Improve your customer (and agent) experience now, while turning omnichannel on its head

Sponsored by Sharpen Technologies

About the webinar

This 30-minute webinar will learn why disjointed systems and a slew of interfaces in your contact center does not equal omnichannel. Lori Bocklund is showing you how to rethink your omnichannel ecosystem for a better customer and agent experience.

In this webinar, you’ll learn:

  • What drove Ray and the HotSchedules team to move to the cloud
  • Ray’s selection criteria for a cloud-based contact center solution
  • Migration best practices and lessons learned
  • Benefits of the migration

Who should watch:

  • Contact Center Managers / Contact Center Directors
  • VP of Customer Operations / Customer Operations Officers
  • CTOs / CIOs / IT Directors

About your speakers:

Lori Bocklund

Founder & President, Strategic Contact

Lori is a recognized industry leader in contact center strategy, technology, and operations. She has 25+ years of experience helping companies maximize contact center ROI with services ranging from assessments and requirements to vendor selection and implementation. She holds a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University and is certified in Change Management with Prosci. Lori is a frequent columnist and has presented at conferences around the globe. She is a recipient of ICMI’s Lifetime Achievement Award.

Murph Krajewski

Vice President of Marketing, Sharpen Technologies

Murph has nearly 20 years of contact center industry experience in senior marketing roles working for leading cloud contact center providers. His experience also includes system administration roles, as well as customer-facing roles working with contact center managers to reveal the underpinnings of superior customer and agent experiences. Murph is a frequently cited customer experience professional, having been interviewed by Forbes, Inc., CustomerThink, No Jitter and other nationally renowned media outlets.