Wanna Achieve Omnichannel Nirvana in Your Contact Center? Unthink it!
Improve your customer (and agent) experience now, while turning omnichannel on its head
Sponsored by Sharpen Technologies
About the webinar
This 30-minute webinar will learn why disjointed systems and a slew of interfaces in your contact center does not equal omnichannel. Lori Bocklund is showing you how to rethink your omnichannel ecosystem for a better customer and agent experience.
In this webinar, you’ll learn:
What drove Ray and the HotSchedules team to move to the cloud
Ray’s selection criteria for a cloud-based contact center solution
Migration best practices and lessons learned
Benefits of the migration
Who should watch:
Contact Center Managers / Contact Center Directors
VP of Customer Operations / Customer Operations Officers
CTOs / CIOs / IT Directors
About your speakers:
Founder & President, Strategic Contact
Lori is a recognized industry leader in contact center strategy, technology, and operations. She has 25+ years of experience helping companies maximize contact center ROI with services ranging from assessments and requirements to vendor selection and implementation. She holds a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University and is certified in Change Management with Prosci. Lori is a frequent columnist and has presented at conferences around the globe. She is a recipient of ICMI’s Lifetime Achievement Award.
Vice President of Marketing, Sharpen Technologies
Murph has nearly 20 years of contact center industry experience in senior marketing roles working for leading cloud contact center providers. His experience also includes system administration roles, as well as customer-facing roles working with contact center managers to reveal the underpinnings of superior customer and agent experiences. Murph is a frequently cited customer experience professional, having been interviewed by Forbes, Inc., CustomerThink, No Jitter and other nationally renowned media outlets.