Driving ROI Through Your Frontline Agents’ Efficiency and Engagement

Wednesday, April 28, 2021

12-1 P.M. ET


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About the webinar

When your agents are engaged, they feel like they have a stake in your company’s overall well-being. They see how they impact the collective success, so they work harder to achieve it. In fact, companies with highly engaged workers have earnings-per-share 2.6x higher than those with low engagement scores.

So how are you engaging your frontline agents? And what measurable, tangible results are you seeing from their engagement?

Spend an hour with industry experts Shep Hyken and Laura Sikorski as they look at the most effective way to drive ROI in the contact center, starting with your agents. And, together with Murph Krajewski, they’ll deliver how-to help on empowering your agents for wide-scale customer satisfaction.

In this webinar, you’ll learn:
  • The most effective way to drive real return with your customer service (hint: it starts with your frontline agents);
  • How to measure operational ROI in your contact center;
  • Techniques to take your contact center initiatives up to your c-suite - and get their buy-in;
  • Where the experts are expecting contact center agents to work in a post-vaccine world
About your speakers:

Shep Hyken

Chief Amazement Officer
Customer Service & Experience Expert
New York Times Best Selling Author
Shepard Presentations, LLC

Laura Sikorski

Contact Center Operations & Technology Trainer, Author & TV Host
Contact Center Consultant
My Guiding Principle-Think Like a Customer

Murph Krajewski

Chief Marketing Officer,