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About the webinar
When your agents are engaged, they feel like they have a stake in your company’s overall well-being. They see how they impact the collective success, so they work harder to achieve it. In fact, companies with highly engaged workers have earnings-per-share 2.6x higher than those with low engagement scores.
So how are you engaging your frontline agents? And what measurable, tangible results are you seeing from their engagement?
Spend an hour with industry experts Shep Hyken and Laura Sikorski as they look at the most effective way to drive ROI in the contact center, starting with your agents. And, together with Murph Krajewski, they’ll deliver how-to help on empowering your agents for wide-scale customer satisfaction.
In this webinar, you’ll learn:
- The most effective way to drive real return with your customer service (hint: it starts with your frontline agents);
- How to measure operational ROI in your contact center;
- Techniques to take your contact center initiatives up to your c-suite - and get their buy-in;
- Where the experts are expecting contact center agents to work in a post-vaccine world