I N D E P E N D E N T   C O N S U L T A N T   W E B I N A R

Moving Your Contact Center to the Cloud

How the Pandemic Altered the Future of Work for Customer Service

With Independent Consultant Steve Leaden

Thursday, February 25, 2021

2-2:45 p.m. ET 11-11:45 a.m. PT

15 min Live Q&A after

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About the February Event

In what was (hopefully) the greatest social experiment on work our generation will ever see, moving people home amid the pandemic showed that we can be productive from pretty much anywhere, so long as your technology supports you.

As we move deeper into this pandemic, contact center leaders, like you, are evaluating the technology that helps them connect to their customers. They’re looking to understand the lasting benefits of a cloud migration and what the process of a digital transformation actually looks like for their company.

Join us for a discussion about moving your on-premises contact center to the cloud on your terms with industry expert and consultant Steve Leaden. He’ll walk you through the best questions to ask cloud contact center vendors during evaluation and how to outline your success criteria.

In this webinar, you’ll learn:
  • How to migrate to the cloud on your terms, even after a first run during the pandemic;
  • Selection criteria for cloud contact center platforms;
  • What you can do to outline goals and objectives that will make a migration project successful for your organization.

About your speakers:

Steve Leaden

President & Founder
Leaden Associates, Inc.
Independent Communications & IT Consultants

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Murph Krajewski

Chief Marketing Officer, Sharpen

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