Will AWS Come to Market with Omni-channel?

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In this DMG report you will learn about the following BIG CHANGES:

  • Top 10 Trends

    for Contact Centers in 2018

  • Top 10 Challenges

    for Contact Centers in 2018

  • Top 10 Predictions

    for Contact Centers in 2018

DMG is a vendor-independent contact center and back-office advisory and consulting firm that provides strategic guidance to enterprises, vendors and the financial community.