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Will Contact Center and CRM technology merge in the next five years?

In this 16-page report, DMG Consulting provides insight on the big changes that are shaping the cloud-based contact center market.

About the DMG Report

DMG Consulting is a vendor-independent contact center and back-office advisory firm that provides strategic guidance to enterprises, vendors, and the financial community.

In this DMG report you will learn

  • TOP 10 TRENDS for Contact Centers in 2018
  • TOP 10 CHALLENGES for Contact Centers in 2018
  • TOP 10 PREDICTIONS for Contact Centers in 2018
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