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Find out how Sharpen helped Vibrant Credit Union cut customer wait times by 90 percent and save about $1 million annually.

Saving a Million Bucks with Employee Fueled Customer Experience
Steve Ducey, Chief Experience Officer Vibrant Credit Union

When a credit union is able to double its number of branches while halving its number of local bankers without letting go of a single person, it's worth noticing. When they manage to save almost $1 million annually in the process, it's a must-hear story. Steve Ducey, Chief Experience Officer at Vibrant Credit Union, shares the Vibrant story, a few of the keys to their stellar member satisfaction, and some food for thought you can take home to your contact center.

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