Get practical tactics for a smooth digital transformation in your contact center by hearing industry experts’ migration best practices, project management, and decision criteria.
|Thursday, May 23, 2019||2-2:30 p.m. ET||Your Desk!|
You’ve heard industry experts tout the benefits of the cloud: flexible scalability, more cost-effective remote agent support, faster access to advanced features, and on it goes. While the benefits are tantalizing, you need a game plan for getting there.
Join us for a 30-minute webinar created to help you navigate on-prem to cloud migration based on lessons learned from customer experience expert, Pam Hynes, COO of Sharpen, developer of cloud-native, omni-channel contact center solutions.
Contact center industry analyst, Sheila McGee-Smith of McGee-Smith Analytics will lead a focused discussion with Pam based on her 30+ years of experience in senior services roles helping hundreds of contact centers plan for and execute on cloud migration projects.