Trusted by Contact Centers Customers Like...

Empowered Agents.

Happier, higher performing agents.

Usable AI

Low effort, maximum impact AI.

Real-Time Data

Intuitive, customizable dashboards.

Design the Perfect Customer Experience.

Easily connect with customers however or wherever they choose—think AI-powered self-service, voice, SMS, chat, social…and the list goes on.

Engage and Empower Agents.

With intuitive interfaces, AI-powered automation, and comprehensive customer context and insights. The result? Higher agent engagement and exceptional, low-effort experiences.

Connect the Systems that Drive Your Business.

Integrate your tech stack to connect all your customer data in one place, reduce screen toggling, and increase agility.

Simplify and Improve Contact Center Management.

Set up and manage your platform and interaction workflows with clicks—not code.

Unlock untapped agent potential.

Empower agents with intuitive tools, techniques and insights to be more engaged, productive and valuable.

Gain value fast as your partner in performance.

Migrate, modernize, and transform your contact center with easy-to-use tools, technology, and teams.

Engineered to sharpen every connection.

Deliver a secure and seamless experience across all agent and self-service channels to make every connection count.

Powerful software for powerful outcomes.

Gain interactive and actionable insights in real-time to improve your contact center KPIs, driving TCO down and ROI up.

Born in the cloud and built to scale.

Crafted in the digital sky and architected for growth, Sharpen thrives with scalable agility for every business need.

Digital transformation on your terms.

Add digital channels to your voice call center, conversational AI to your VXML voice apps, or move everything to the cloud.