We're on a mission to create contact centers people love.

Most contact center experiences suck—but they don’t have to. With Sharpen, you can: 

  • Design the Perfect Customer Experience to easily connect with customers however or wherever they choose—think AI-powered self-service, voice, SMS, chat, social…and the list goes on.

  • Engage and Empower Agents with intuitive interfaces, AI-powered automation, and comprehensive customer context and insights. The result? Higher agent engagement and exceptional, low-effort experiences.

  • Connect the Systems that Drive Your Business. Integrate your tech stack to connect all your customer data in one place, reduce screen toggling, and increase agility.

  • Simplify and Improve Contact Center Management. Set up and manage your platform and interaction workflows with clicks—not code. 

Ready to transform your contact center? Meet with our team to discover how we can help you turn your customer and agent experience from “meh” to “heck yeah!”

Customer Testimonials

The beauty of Sharpen is it gives us a single, easy-to-use system for flexibly monitoring, scoring, and coaching agents. The platform’s use of analytics aggregates all this data to give us insights based on what’s uniquely important to us.

Kevin Reddish Chief Information Officer, Your Health Idaho

Sharpen gives us the functionality and support we need. Every Sharpen teammate has been helpful, knowledgeable and quick to respond.

Kellie Eldridge VP of Retail Sales & Service, Five Star Credit Union

We had an on-premise system that was outdated and cumbersome to use. We really like the control we have with Sharpen to manage our call flows.

Jordan Cotterell Director of Member Service, Xyngular