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Learn how Vibrant transformed it’s member experience.

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What Could Your Credit Union Do With $1M Back In Your Budget?

See how Vibrant Credit Union held a 95% CSAT & saved ~$1M a year using Sharpen


Vibrant Saves $1 Million in FTE Costs using Sharpen

Vibrant Credit Union is an 80-year-old credit union dedicated to serving the community and impacting customers beyond just the way they bank. Supporting members in 16 branch locations (and counting), Vibrant helps community members secure auto loans, mortgages, and plan for personal and business investments.

Vibrant’s CEO, Matt McCombs, led a company-wide transformation to scale Vibrant and innovate the way their members bank while still keeping people at the heart of what they do. Vibrant’s leaders partnered with Sharpen.

In the case study, you’ll learn:

  • Saved ~$1 million annually in FTE costs without ANY loss in headcount.
  • Improved their member experience and maintained a 95% CSAT score.
  • Scaled from 8 branches to 16, while improving employee and customer satisfaction.
  • Transitioned traditional bankers into member-centric problem solvers in their contact center.
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